B2B Warranty Information

• The warranty covers defects in materials and workmanship.
• The original purchaser is covered; warranties are non-transferable.
• Warranty rights are non-transferable, except in cases where the product is resold by an authorised retailer, in which case the end-user is considered the original purchaser.
• Proof of purchase with a serial number is required for all claims.
• Warranty periods commence from the original date of purchase as shown on a valid proof of purchase.
• Warranty period is based on the shortest applicable term if a product qualifies under multiple categories.

2-Year Warranty
• PiXAPRO Lighting Units (Unless Specified) – Electrical Faults such as Circuit Boards & Internal Capacitors
• Umbrella Softboxes (Opening mechanism only)
• C-Stands

1-Year Warranty
• Other Brand Lighting Units – Electrical Faults such as Circuit Boards & Internal Capacitors)
• Light Modifiers (Unless Specified) – Consumable Parts Not Included
• Light Stands (Unless Specified)
• Backgrounds (Unless Specified)
• Shooting Tables (Main body only)
• Turntables, Tents, Tripods, Studio Furniture, Video Rigs
• Triggers/Transmitters/Receivers, Smoke Machines
• PiXAPRO Ring Lights, Packaging Machines
• Audio Equipment, Video Monitors, Teleprompters, Remote Controls
• Mounting Hardware (Clamps, Brackets)
• Brands: Godox, OBSBOT, Lensgo, EasiFrame, Hollyland, SWIT, TetherTools, SeekNature

6-Month Warranty
• Godox Modifiers (as of 09/04/2025)
• Batteries & Chargers, AC Adapters (unless stated)
• Glass Products (e.g. Flash Tubes, Modelling Bulbs, Glass Covers etc Unless Stated)
• Collapsible Backgrounds
• Modifier Consumables (Grids, Diffusers etc)
• Smoke Machine Liquid
• Foldaway Backgrounds
• Hot Shoe**
• Rainbow Series LED Tubes

3-Month Warranty
• Carry Cases & Bags*
• Lens Attachments (e.g. VSA, BLP, BFP etc)
• Consumable Parts of Products (e.g. Screws, Nuts, Bolts etc Unless Stated)
• Clearance Products
• Pre-Loved Units over £50

2-Month Warranty
• Spare Parts (e.g. Power Adapters, Cables Unless Stated, Rings)

1-Month Warranty
• Repaired Products***

No Warranty
• Made-To-Order Products
• Custom Printed Backgrounds

Please refer to the included instruction manual included with Electrical Equipment for the accurate Warranty timeframe for the following products:
• Godox Batteries
• Godox Internal Electrical Components (Circuit Boards, Wires etc)
• Godox External Electrical Components (Chargers, Control Panels etc)
• Godox Lighting Consumable Items (Power Cords, Bulbs, Reflectors etc)

Serial Numbers

Products must have matching serial numbers between the unit and the proof of purchase. Serial numbers are typically found:

• On the unit near the model label
  
• On a separate sticker on the box (often beginning with year digits)
  

Units missing serials or with unmatched data will be treated as non-warranty.

* Carry Cases & Bags Warranty

All PiXAPRO bags and cases are covered by a 3-month warranty, designed to ensure reliability for our partners. This limited warranty covers defects in materials and workmanship.

Coverage includes:

• Faults in stitching or construction
  
• Manufacturing defects in the bag/case fabric
  

This warranty does not cover:

• General wear and tear (e.g. scuffs, abrasions, or fading)
  
• Damage from overloading, improper care, or misuse
  
• Consumable components such as zippers, buckles, or clips – these are expected to deteriorate with regular use
  

"Materials" refers to the structural fabric of the product, while "workmanship" pertains to how the item has been sewn or assembled. Damage resulting from UV exposure, accidents, or general ageing of the materials falls outside of warranty coverage.

We strongly recommend handling and storing transport gear with care to maximise its service life.

** Hotshoe Warranty

The hotshoe is a high-contact component and is therefore only covered under warranty for faults relating to the electrical connection point – where the hotshoe connects the unit to the camera.

The warranty does not cover:

• Snapping or breakage of the hotshoe
  
• Wear, loosening, or physical damage caused by force, misuse, or long-term handling
  

These issues are considered general wear and tear or damage due to incorrect usage, and fall outside of warranty coverage.

*** Repaired Products

Products repaired by PiXAPRO outside of standard warranty terms will be covered by a 1-month warranty from the date the repair is completed.

This limited warranty applies only to the components and repairs carried out. It does not extend the original product warranty or apply to unrelated faults or new issues that occur after the repair.

All electronic products supplied by PiXAPRO include a unique serial number on the unit, which links the product to its purchase record and warranty status.

To validate a warranty claim:

• The serial number on the unit must match the purchase record held in our system.
  
• Purchasers must provide the serial number upon request.
  
• It is the purchaser’s responsibility to accurately record and retain the correct serial number at the time of purchase.
  

If you are unsure where to locate the serial number on a product, please contact the PiXAPRO team for guidance before installation or listing.

Products with missing, illegible, or mismatched serial numbers will be treated as non-warranty and processed under our standard repair or return policies.

What is covered

This warranty covers:

• Manufacturing defects in materials or workmanship.

Coverage is limited to the original purchaser and only applies if the product is used as intended under normal conditions.

This warranty does not cover the following:

• Damage caused by misuse, negligence, or accidents

Including physical impact, incorrect handling, or operation outside the intended use of the product.

• Improper installation or removal

Any damage caused during incorrect installation, setup, or removal from fixtures or accessories.

• Environmental or external damage

Such as excessive moisture, humidity, dust, corrosion, fire, flooding, lightning, power surges, or other environmental factors beyond our control.

• Unauthorised modifications or repairs

Any attempt to modify, tamper with, or repair the product by anyone not authorised by PiXAPRO will void the warranty.

• Transit damage due to inadequate packaging

If a product is damaged in return transit due to poor packaging, it will not be covered. Such claims must be directed to the courier.

• Wear and tear or cosmetic damage

This includes scratches, scuffs, fading, stains, discolouration, or similar cosmetic deterioration that does not affect product performance.

• Aesthetic or audible variations

Minor differences in texture, sound (e.g. beeping), colour, or material between batches are not considered faults unless they affect functionality.

• Consumables or accessories

Batteries, bulbs, filters, fuses, zippers, cables, clips, and similar items that are expected to wear over time are excluded unless a manufacturing fault is clearly evident.

• Liquid crystal damage

Leakage or internal damage to LCD displays caused by drops, spills, or impact.

• Serial number or seal tampering

If the product’s serial number, quality control sticker, or warranty seal is removed, defaced, or does not match our records, the warranty is void.

• Products not purchased from an authorised reseller

Warranty is only valid for items purchased through PiXAPRO.

• Custom-made or made-to-order items

These cannot be returned or exchanged unless they are faulty. This includes all custom-printed backgrounds or tailored products.

No compensation is offered for indirect losses resulting from a fault. This includes, but is not limited to:

• Time lost
• Missed usage
• Missed revenue or profit
• Disruption to business or projects

Incorrect firmware updates

Firmware updates should only be carried out following written confirmation from PiXAPRO or the original manufacturer. Any damage resulting from unauthorised or incompatible firmware installation is not covered.

Sample Items

Sample items are covered by a 3-month limited warranty from the date of purchase.

If the item develops a fault that was not disclosed in the original product listing, it will be covered under the standard sample warranty policy.

Exclusions and Limitations

• Any issue or defect that was stated in the product listing will not be covered.
• Faults arising after the 3-month warranty period will not be covered.
• Due to the limited availability of sample items, replacements may not be available.

If a covered fault occurs:

• PiXAPRO will attempt to repair the item.
• If the item cannot be repaired, a full refund will be issued.
• Return postage for both the warranty claim and any returns under the 14-day policy must be covered by the purchaser.

A 14-day return period also applies to sample items. All listings and customer communications must accurately reflect the warranty terms outlined below.

For information regarding Ex-Demo, Clearance, or Refurbished items, please refer to the main warranty table.

This warranty applies only to the original purchaser. It is non-transferable and does not extend to subsequent owners or users, except in cases where the product is resold by an authorised retailer, in which case the end-user is considered the original purchaser.

At its sole discretion, PiXAPRO will either:

1. Facilitate the repair of faulty components within a commercially reasonable timeframe, free of charge for parts and labour (excluding return shipping), or
   
2. Replace the product with the same or a comparable model that performs substantially the same function.

• PiXAPRO will not cover or reimburse the cost of shipping products to or from our facility or authorised repair agents.

• PiXAPRO accepts no responsibility for lost or uninsured return shipments. Purchasers are responsible for ensuring adequate insurance and packaging.

All deliveries must be inspected immediately upon receipt. The contents should be verified against the enclosed packing list.

If any item is missing, arrives damaged (Dead on Arrival), or if the order is incomplete, the purchaser must notify PiXAPRO within seven (7) calendar days of the recorded delivery date.

Failure to notify within this period may limit PiXAPRO’s ability to investigate and may render the claim invalid.

To initiate a warranty claim:

1. Contact PiXAPRO directly.
   
2. Provide a dated proof of purchase showing the product was bought from PiXAPRO.
   
3. Obtain a Return Authorisation Number (RMA) before sending the item. This number must be clearly marked on the outer packaging to ensure proper handling.
   
4. The product must be securely packaged in protective materials. Original packaging Is preferred.
   

PiXAPRO reserves the right to designate an authorised repair centre for product returns. Returned items must be securely packaged to prevent transit damage. PiXAPRO reserves the right to decline warranty claims for items received damaged due to insufficient packaging

Certain failures are not covered under warranty if they result from lack of proper care. Common examples include:

• Fan Strain
Dust build-up in fans or air filters can restrict airflow, forcing them to work harder. This may lead to excessive noise, reduced cooling efficiency, or premature fan failure.

• Overheating
Insufficient cleaning or blocked ventilation can cause components to run at unsafe temperatures. Overheating may trigger performance throttling, freezing, or unexpected system shutdowns.

• Insulation Effect
Dust and debris can settle on sensitive components, acting as an insulating layer. This prevents effective heat dissipation and can shorten component lifespan.

Some eligible new products offer the option to purchase extended warranty coverage at the time of sale.

Important Notes:

• Additional Warranty is only valid when purchased together with the qualifying product.
• It is not available for Pre-Loved, Clearance, or Sample items.
• Extended warranty purchases made separately or retrospectively will be cancelled and refunded without notice.

PiXAPRO's total liability is limited to the original purchase price of the product. No refunds or compensation will be issued for damages beyond the value of the product itself.

We are not liable for:

• Loss of use or productivity
• Business interruption
• Financial losses, including profit or revenue
• Indirect or consequential damages

This warranty is void if:

• The product’s serial number label is removed or defaced.
• The box bearing the serial number has been discarded (applicable to lighting units).
• The item was not purchased from PiXAPRO.
• The item was modified without prior written approval.

Return shipping costs for all warranty cases must be paid by the purchaser. Purchasers are responsible for both inbound and outbound shipping costs associated with warranty claims.

By purchasing from or entering into a business agreement with PiXAPRO, the purchaser acknowledges and agrees to the terms and conditions outlined in this warranty policy.

This warranty applies exclusively to products purchased directly from PiXAPRO or through an authorised PiXAPRO distributor.

Any deviation from the stated terms may void eligibility for warranty support.

For any questions regarding warranty eligibility, product support, or clarification on any clause within this document, please contact:

PiXAPRO – Business Team
Email: b2b@pixapro.com