Terms of service
PiXAPRO B2B Terms and Conditions
Effective for all Business-to-Business (B2B) Transactions with PiXAPRO Distribution
1. Definitions
1.1 "Agreement" – These Terms and Conditions and any associated documentation.
1.2 "Company" – Refers to PiXAPRO, registered in England and Wales.
1.3 "Customer" – The business entity or individual placing a B2B order with PiXAPRO.
2. Application of Terms and Conditions
2.1 These Terms apply to all sales and supplies made by PiXAPRO. Any conflicting or additional terms proposed by the Customer shall be void unless explicitly agreed in writing by an authorised PiXAPRO representative.
2.2 All future dealings between the Company and the Customer shall be deemed subject to these Terms.
2.3 No variation of these Terms shall be valid unless confirmed in writing by PiXAPRO.
3. Company Details and Jurisdiction
3.1 PiXAPRO is a trading entity registered in England and Wales.
3.2 This Agreement is governed by the laws of England and Wales. Any disputes shall be exclusively resolved in the Black Country County Court, unless otherwise agreed.
4. Orders and Acceptance
4.1 Orders placed via the website, email, or telephone are deemed offers and are not binding until accepted by the Company.
4.2 Orders are accepted only upon dispatch of goods and confirmation via dispatch email.
4.3 The Company reserves the right to reject orders due to pricing, stock discrepancies, or account status. Customers will be notified accordingly.
5. Special Orders and Bulk Orders
5.1 Special Orders are defined as:
· Non-standard, customised, or bulk quantity items.
· Custom-printed or configured equipment.
5.2 Full pre-payment is required for Special Orders. Once placed, these orders are non-cancellable and non-refundable, except where goods are faulty.
6. Product Availability and Delivery
6.1 All goods are subject to availability. Product illustrations and specifications are for guidance only and may vary by batch or revision.
6.2 Delivery timelines are estimates and non-binding.
6.3 Delivery is deemed complete upon arrival at the address specified by the Customer.
6.4 The Company may deliver in instalments. Failure by the Customer to accept delivery may result in storage or re-delivery charges.
6.5 Oversized items may incur additional delivery costs, to be confirmed prior to dispatch.
7. Pricing and Corrections
7.1 Prices are listed in GBP and are subject to change. International customers are responsible for currency exchange rates and any associated banking fees.
7.2 In the event of a pricing error, the Customer will be informed and offered the option to cancel or proceed at the corrected price.
8. Credit Accounts
8.1 Credit accounts may be granted at PiXAPRO’s sole discretion and are subject to:
· Completion of a credit account application form.
· Two trade references and one bank reference.
· Up to three successful pro forma transactions.
8.2 PiXAPRO reserves the right to revoke credit terms due to late payments, repeated violations, or changes in financial standing.
8.3 Late payments may result in:
· Suspension of account access.
· Loss of future credit privileges.
· Interest or administration charges as per UK Late Payment legislation.
9. International Payments
9.1 International transfers must match the invoiced amount in GBP. Any shortfall due to fees or exchange loss is the responsibility of the Customer.
9.2 Refunds will be issued in GBP and may differ from original paid amounts due to exchange rate fluctuations.
10. Return and Cancellation Policy
10.1 All B2B orders are final and binding once accepted by the Company.
10.2 Statutory consumer return rights do not apply to business purchases.
Goodwill Returns Policy (At PiXAPRO’s discretion):
10.3 A return or cancellation may be approved under the following conditions:
· A written request is submitted within 14 calendar days of delivery.
· Goods are unopened, unused, and in original packaging.
· A restocking fee of up to 25% may apply.
· Special Orders and custom items are non-returnable.
· Return shipping is at the Customer’s risk and expense.
· All returns require pre-authorisation and an RMA reference.
11. Warranty & Serial Number Procedure
11.1 Warranty periods are specified per product category and begin from the Customer’s invoice date.
11.2 Covered Items include (but are not limited to):
· Internal Components (PCBs, boards)
· External Components (power cables, LCDs)
· Consumables (bulbs, batteries, reflectors) – Limited warranty may apply
11.3 From April 2024, serial numbers are recorded at dispatch. Warranty claims must match recorded serials.
11.4 Claims for items with unmatched, altered or missing serials, or repeatedly failing to provide traceability (invoice, end-customer details where applicable, photos) may be rejected at PiXAPRO’s discretion.
11.5 Customers must not sell open-box/used/refurbished items as "new" without clear disclosure, or mixing stock in a way that prevents serial traceability.
12. Limitation of Liability
12.1 The Company is not liable for indirect, incidental, or consequential losses, including but not limited to loss of profit, revenue, or business opportunity.
12.2 PiXAPRO’s website and materials are provided "as is", without warranty of accuracy or completeness.
12.3 It is the Customer’s responsibility to ensure the suitability of goods for the intended use.
13. Reseller and Distributor Conditions
13.1 Customers must not list or resell products distributed by PiXAPRO on third-party marketplaces (e.g., Amazon, eBay) without prior written consent.
13.2 Customers must not advertise or represent themselves as an "authorised distributor" or "official reseller" for Godox (or any brand) where that status has not been granted in writing.
13.3 Customers must not:
• Use unapproved product images, names, descriptions, logos, or marketing materials, or alter official branding in a misleading way.
• Create listings that misrepresent product specifications, safety information, inclusions, or warranty coverage.
• Remove, obscure, or alter trademarks, labels, serial numbers, or compliance markings.
Breach of these terms will result in a request to remove the listing for the product with immediate effect.
14. Force Majeure
14.1 PiXAPRO shall not be held liable for any failure to fulfil obligations due to events beyond its reasonable control, including:
· Acts of God
· Natural disasters
· Armed conflict or terrorism
· Power outages or logistical breakdowns
14.2 Deliveries to a "safe place" as requested by the Customer are made at the Customer's risk.
15. General Provisions
15.1 Clerical errors or omissions shall not entitle the Customer to reject goods or withhold payment.
15.2 Notices sent by post are deemed delivered two business days after posting.
15.3 Each invoice shall be treated as a separate and independent transaction.
15.4 If any clause of this Agreement is found invalid or unenforceable, the remainder shall remain in full force.
15.5 No waiver of any term shall be effective unless in writing and signed by both parties.
16. Data Protection and Confidentiality
16.1 Both parties must comply with all applicable data protection laws including the UK GDPR.
16.2 Any confidential information shared during the business relationship, including but not limited to pricing, business strategy, or customer data, shall be kept confidential and not disclosed to third parties without prior written consent.
16.3 These obligations shall survive the termination of the Agreement.
17. Payment Terms and Account Conduct
17.1 Unless otherwise agreed in writing, invoices are due within 30 days of issue (Net 30).
17.2 Late payments will incur interest at the statutory rate of 8% above the Bank of England base rate, plus a fixed fee as allowed under the Late Payment of Commercial Debts (Interest) Act 1998.
17.3 Material misstatements in credit applications, trade references, or order documentation will result in investigation.
17.4 Chargebacks, payment reversals, or suspected fraudulent activity by the customer will result in immediate breach of contract.
18. Anti-Diversion
18.1 The Customer agrees not to resell, export, or divert products distributed by PiXAPRO outside authorised territories or into markets where PiXAPRO or its partners maintain exclusive rights, or where local compliance differs (plugs, certification, labelling), whether directly, via unauthorised sub-reseller, dropshipping, buying groups, or other third parties.
18.2 Breach may result in immediate termination of supply and legal recourse.
19. Importing and Territory Restriction
19.1 PiXAPRO is the exclusive, authorised distributor for the United Kingdom market for Godox, PiXAPRO, EASIFRAME and OBSBOT products. Customers are prohibited from purchasing, sourcing, importing, or procuring the supplied brand’s products from any source outside the UK market or through any third party, unless given prior written agreement.
19.2 All purchases for use, resale, or distribution within the United Kingdom must be made solely through the Company.
19.3 Importing and selling grey-market stock, including that with non-UK legal or regulation compliant components, is strictly prohibited and will result in immediate breach of contract.
20. Amendments
19.1 PiXAPRO reserves the right to amend these Terms and Conditions at any time.
19.2 Updates will be published on the official website and notified to Customers via email.
19.3 Continued placement of orders constitutes acceptance of revised terms.
21. Title and Risk
20.1 Risk in the goods passes to the Customer upon delivery.
20.2 Title remains with PiXAPRO until full payment is received.
20.3 Until title passes, goods must be held by the Customer in trust and stored separately.
22. Dispute Resolution
21.1 Both parties agree to attempt resolution of disputes amicably and in good faith.
21.2 Unresolved disputes may be referred to mediation under CEDR rules before court proceedings are initiated.
23. Breach of Contract
Breach of the above terms, or refusal of reasonable requests and information within investigations, may result in any of the following repercussions as agreed by the supplier and any involved supplied brands, and any other remedies applicable under law.
· Immediate suspension of account access, credit terms, and order processing.
· Cancellation of open orders and refusal of further supply.
· Requirement to remove unauthorised listings/advertising within a fixed period (for example 24 to 72 hours).
· Withholding or refusal of warranty/aftercare support where serial traceability cannot be verified.
· Right to recover reasonable costs of investigation, enforcement, and brand protection actions.
· Indemnity for losses arising from diversion, IP misuse, regulatory non-compliance, or misrepresentation.
· Termination of the Agreement with immediate effect for material breaches (diversion, marketplace sales without consent, IP/serial tampering, confidentiality breaches, fraud).
· Right to seek injunctive relief where brand/IP misuse or diversion is suspected.
· Any misconduct that, in PiXAPRO's reasonable opinion, risks reputational harm to PiXAPRO or other supplied or associated brands.
24. Terms of Termination
24.1. Either party may terminate this Agreement for any reason by giving the other party not less than thirty (30) days’ written notice.
24.2. Without prejudice to any other rights or remedies, the Supplier may, at its sole discretion:
(a) decline to accept any order; and/or
(b) suspend supply; and/or
(c) cancel any accepted order (in whole or in part) where performance has not yet occurred,
by giving written notice to the Reseller.
24.3. Termination of this Agreement shall not affect:
(a) any rights, remedies, obligations or liabilities of either party that have accrued up to the date of termination; or
(b) the continuance in force of any provision which expressly or by implication is intended to survive termination, including (without limitation) confidentiality, intellectual property, limitation of liability, and payment obligations.
24.4. On termination (for any reason), the Reseller shall immediately:
(a) cease representing itself as an authorised reseller/distributor of the Supplier and/or the Products;
(b) cease use of the Supplier’s intellectual property, product data, imagery, feeds, and dealer materials (except to the extent required to fulfil any orders accepted prior to termination, if permitted by the Supplier in writing);
(c) promptly return or permanently delete any confidential information and dealer materials upon request; and
(d) pay all sums due and owing to the Supplier.
25. Acceptance of Terms
Continuing to place orders with PiXAPRO constitutes agreement of current and updated terms.
Last Updated at 14:16, 02/03/2026.
48 Brick Kiln Street.
Brierley Hill, West Midlands.
DY5 1JG
0121 552 3113
VAT #GB112445747
Registered 07601334